Terms and conditions of sale for trade and account customers
Last updated: 4 Aug 2026
Grasslands Ltd, trading as Grasslands Turf | Registered office: Grasslands, Ashford Road, New Romney, Kent, TN28 8TH | [email protected] | 01797 367130
1. Interpretation
1.1 In these terms, “Grasslands”, “we”, “us” and “our” means Grasslands Turf. “Customer”, “you” and “your” means the business or individual placing an order with us.
1.2 “Goods” means turf, seed, and any other products supplied by us, including but not limited to Floral Lawn®, Species Rich Turf, Clover Rich Eco Turf and Rysport Turf.
1.3 “Contract” means the agreement between Grasslands and the customer for the supply of Goods, comprising these terms, our written quotation and any order confirmation issued by us.
1.4 These terms apply to all quotations, orders and contracts for the supply of Goods and services by Grasslands, and take precedence over any terms put forward by the customer, unless expressly agreed in writing by a director of Grasslands.
2. Orders and acceptance
2.1 Quotations are valid for 30 days from the date issued, unless withdrawn earlier, and do not constitute an offer to supply.
2.2 A contract is formed only when we issue a written order confirmation, or commence delivery, whichever happens first. No order is binding on Grasslands until confirmed in this way.
2.3 Any changes to an order, including quantity, product or delivery date, must be agreed by us in writing and may affect price and lead time.
2.4 Trade account applications are subject to credit checks and approval at our discretion. We reserve the right to withdraw or vary credit terms at any time, including where payment history gives cause for concern.
3. Price and payment
3.1 Prices are as stated in our quotation and are exclusive of VAT and delivery, unless stated otherwise. VAT is charged at the rate applicable at the tax point.
3.2 For approved trade credit accounts, payment is due on the 24th day of the month following the month of delivery, unless a different period is agreed in writing. For customers without an approved credit account, payment is due in full prior to dispatch.
3.3 If payment is not received by the due date, we reserve the right to charge interest on the overdue amount at 4% per annum above the Bank of England base rate, accruing daily from the due date until paid, and to recover any reasonable costs of debt recovery.
3.4 We reserve the right to suspend or cancel further deliveries, including under existing orders, where an account falls overdue.
3.5 Prices are calculated based on current growing, harvesting and haulage costs, and may be varied where these change materially between quotation and delivery. Where this happens, we will notify the customer of the revised price before dispatch.
4. The nature of our products
4.1 Turf is a natural, field-grown living product harvested to order. Colour, density and growth rate vary with season, weather and soil conditions, and are not defects. Being a field harvested product, not a factory product, there may be an occasional roll which has a defect, but could be used for “cutting in”. We strongly recommend ordering 5% extra to cover wastage.
4.2 Species Rich Turf, Floral Lawn® and Clover Rich Eco Turf are mixed-species products. The proportion of individual grass, wildflower or clover species present will vary between batches and over time according to soil type, climate, mowing regime and natural competition between species. Indicative species lists are provided for guidance and do not represent a fixed or guaranteed composition.
4.3 Wildflower and clover content develops and becomes more visible over successive growing seasons, and is influenced by the customer’s ongoing mowing and maintenance regime after installation. We do not guarantee the density or timing of flowering.
4.4 Minor variation in roll size, thickness and weight is normal and does not constitute a defect.
5. Delivery
5.1 Delivery dates and lead times are estimates only. As turf is cut fresh to order, dates may be affected by weather, ground conditions and harvesting schedules, and time is not of the essence.
5.2 The customer is responsible for ensuring suitable and safe vehicle access to the delivery address. Where a delivery vehicle cannot access the site, or is delayed or turned away due to access issues, additional charges may apply and we accept no liability for resulting delay to the Goods.
5.3 Unless otherwise agreed in writing, deliveries are kerbside only. Offloading, moving Goods around site, and installation are the customer’s responsibility.
5.4 Risk in the Goods passes to the customer on delivery.
6. Inspection, shortages and damage
6.1 Turf is a perishable product. The customer must inspect the Goods on delivery and report any shortage, damage or quality concern to us within 24 hours of delivery. Claims made after this period may not be accepted, as the condition of the turf can no longer reliably be attributed to the point of delivery.
6.2 Where a valid claim is made within the period set out in clause 6.1, we will, at our discretion, replace the affected Goods or issue a credit. We do not offer cash refunds for Goods already delivered and installed.
6.3 We are not liable for deterioration in quality caused by delay in laying, incorrect storage, or inadequate watering or aftercare following delivery, as set out in clause 7.
7. Aftercare and customer responsibility
7.1 Turf should be laid as soon as possible after delivery, and ideally within 24 hours. Rolled turf left stacked for longer periods is at risk of heat damage and yellowing ((even with our summer chilling procedures), which is not a defect in the product.
7.2 Newly laid turf requires regular watering, particularly in the first two to three weeks, and appropriate ongoing mowing and maintenance. Establishment and long-term performance of the Goods, including of wildflower and clover species, depend materially on the customer following appropriate aftercare, which is the customer’s responsibility.
7.3 We are happy to provide aftercare guidance on request, but we do not accept liability for failure of the Goods to establish where this results from inadequate aftercare, extreme weather, pests, or ground conditions outside our control.
8. Cancellations and returns
8.1 As turf and other Goods are cut and prepared to order, orders cancelled within 5 working days of the confirmed delivery date may be charged in full.
8.2 Because it is a fresh, perishable product, turf that has left our premises cannot be accepted back into stock and resold. We are therefore unable to offer returns for change of mind once Goods have been dispatched.
8.3 This clause does not affect the customer’s rights in respect of Goods that are defective or not as described, as set out elsewhere in these terms.
9. Retention of title
9.1 Ownership of the Goods does not pass to the customer until we have received payment in full. Until that time, the customer holds the Goods on a fiduciary basis and must, if requested, take reasonable steps to keep them identifiable as our property.
9.2 Our right to payment for the Goods arises on delivery, regardless of when title passes.
10. Warranties and limitation of liability
10.1 We warrant that the Goods will, on delivery, correspond to their description in all material respects, subject to the natural variation described in clause 4.
10.2 Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be limited or excluded.
10.3 Subject to clause 10.2, our total liability arising out of or in connection with the Contract, whether in contract, tort (including negligence) or otherwise, is limited to the price paid for the Goods giving rise to the claim.
10.4 Subject to clause 10.2, we are not liable for any indirect or consequential loss, including loss of profit, loss of business, or costs of alternative landscaping arrangements.
10.5 Where the customer is a consumer rather than a business, nothing in these terms affects the customer’s statutory rights under consumer protection law.
11. Intellectual property
11.1 Floral Lawn® is a registered trademark of Grasslands Turf. The customer may not use the Floral Lawn® name, or any other Grasslands trademark, in its own marketing or resale materials without our prior written consent.
11.2 All product descriptions, photography, and written content supplied by Grasslands remain our property and may not be reproduced without permission.
12. Force majeure
12.1 We are not liable for any failure or delay in performing our obligations where this results from circumstances beyond our reasonable control, including adverse weather, drought, flooding, disease affecting crops, fuel or haulage shortages, or other events preventing normal growing, harvesting or delivery operations.
13. Data protection
13.1 Grasslands will handle personal data provided in connection with an order in accordance with its privacy policy and applicable data protection law.
14. General
14.1 We may amend these terms from time to time. The terms in force at the date of order confirmation apply to that order.
14.2 If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.
14.3 The customer may not assign or transfer its rights under the Contract without our prior written consent. We may assign or subcontract our obligations at our discretion.
14.4 These terms, and any contract formed under them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.
